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Judging your clients and customers

Nobody should feel comfortable about making judgments on others but if you want an efficient operation that avoids headaches that are disproportionate to the rewards, there can come a time when some clients may have to be gently and diplomatically jettisoned. You’ll find that 20% of your customers take up 80% of your time but within this cohort there will be a really small hard core that make your life a misery. Be careful how you get rid of them as you don’t want bad publicity or poor feedback ratings.

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