Updated: Jun 21, 2021
There are few things more frustrating for customers than promising to “call back in a few minutes” and not doing so until the next morning, if at all. In recent years we’ve all become so incredibly busy with so much information passing through our hands that we forget the basics of decent human behaviour and recognition of others.
Such behaviour sends a message to your customer that they are not important enough to warrant your attention. If something crops up in the interim send them a message that you haven’t forgotten. It’s a small gesture but it means a lot to them and in today’s crowded marketplace there’s no better way to keep ahead and build your reputation for reliability.